Ordering Information

OUR MISSION
It's our goal to “Outfit Your Coastal Lifestyle” with the best products and service. We strive to meet and exceed your expectations, we are not just an online retailer, but also have 3 brick and mortar retail locations right on the coast. We live and breathe the coastal life, we are active coastal enthusiasts.

1. HOW TO CONTACT US

Phone:
Toll-Free: 1-800-383-4443
Hours: Mon-Sat  10am to 9pm ET
Sunday - 10am to 6pm ET

Toll-Free Fax: 1-800-383-4443

Mail:
Coastal Urge Sales Department PO Box 594
Wrightsville Beach, NC 28480

Email: sales@coastalurge.com

Visit our Flagship Stores in Wilmington and Bald Head Island, NC and in Myrtle Beach, SC: Google Maps


2. HOW TO ORDER
We prefer you order online through our secure server with a credit card. You can also order by phone or mail. We accept Visa®, MasterCard®, American Express® and Discover® as a form of payment.

Online:
Shopping online at Coastal Urge is safe and convenient. Our secure servers are guaranteed to protect your credit card information. Please see our Privacy & Security policies for more information on how we protect and honor your identity.

1. Browse our catalog for products or use the Search at the top of each page.
2. Select any options for an item such as color or size.
3. Click the Order button.
4. Confirm the correct item was added to the Shopping Bag.
5. Adjust any quantities and click Update Quantities.
6. Either click the Checkout button or the Keep Shopping button.
7. If you clicked Keep Shopping, just click the Your Shopping Bag link to return.
8. When your back in the Shopping Bag, click the Checkout button to continue.
9. Complete the Shipping Information and click the Continue button.
10. Complete the Billing Information and click Place Order to finish.
(Your credit card information is encrypted for your security.)

How do I apply a Gift Certificate or Coupon to an order?
Here's how the recipient uses the gift certificate:
1.Recipient visits CoastalUrge.com
2.Recipient can browse or search for items they want to buy.
3.Once they've selected their gift, they click on checkout.
4.On the Shipping Form, they will see a field that says "Enter the Coupon or Gift Certificate Code."
5.If the recipient has enough funds on the gift certificate to cover the cost of their order they won't be required to enter any credit card information.
6.If the recipient does not have enough funds on the gift certificate to cover the entire order, they will be required to pay the remaining balance by their credit card or Paypal account.

By Phone:
If you prefer to call Coastal Urge with your credit card information, please follow steps 1 through 5 above and print your order. Then call Coastal Urge at 1-800-383-4443. The Coastal Urge team is available to assist you Monday through Saturday, 10a.m. through 6 p.m. EST. Please have your credit card information ready.

3. INTERNATIONAL ORDERS
We do not accept International orders. 

4. RETURNS & EXCHANGES
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. All ladies swimwear sales are final. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. Coastal Urge reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.

Coastal Urge Returns Dept.
6866 Main St
Wilmington, NC 28405
USA

 

 

 

5. SHIPPING INFORMATION

Shipments within the contiguous 48 US States:
Coastal Urge is currently offering FREE Shipping and Handling on all orders over $200.00 via FedEx Ground service or United States Postal Service (PO Boxes Only) within the contiguous 48 US States. If you prefer faster shipping, please select either UPS 3 Day Select, or FedEx 2Day Air within the order form. FedEx Standard Overnight is available on in-stock items, please contact us for a quote. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated at order placement and a shipping quote will be emailed to you within 2 business days. Oversize, bulky, and multiple package shipments may require additional charges. You will be advised via email or phone of any additional shipping charges. Most in-stock items are shipped within 2 business days. If your order will not ship within 2 business days you will be notified via email or phone. Tracking Numbers and status are available through the Order Status Page.

 

shipping scale

*  Time-In-Transit are business days from ship date. Additional Charges may apply for paddles, racks, and SUPS, oversized, and/or multiple package express shipments.


Time-In-Transit for FedEx ground packages from Bald Head Island, NC:
We ship most of our orders via FedEx Ground. Our orders normally ship within 2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day. This chart tells you how many business days it will take your FedEx Ground time table for package to arrive from when it leaves our warehouses in North Carolina.

Approximate shipping times from our warehouses in NC in business days.

shipping time map

Shipments outside the contiguous 48 US States:
Customers outside the contiguous 48 US States will be advised of actual shipping charges through the email address that is entered during the order process or by phone within 2 business days. Shipping charges vary by country and are calculated at the time of order placement. We will determine and advise you via email of shipping and handling charges which will be billed at cost. Shipments to Alaska, Hawaii, and Puerto Rico are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated manually and emailed within 2 business days. Orders can be shipped by UPS Worldwide Express (2 - 3 day service) or USPS Global Airmail Parcel Post (4 - 7 day service).

6. OUR PRICES
At Coastal Urge we make every effort to provide you with the lowest prices, while adhering to our manufacturer's minimum retail pricing. All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction.

Coastal Urge reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of Coastal Urge.

 

7. OUT OF STOCK PRODUCTS
If delivery time is critical and you need to be 100% sure we can ship an item immediately, please contact us first. We do not always know the inventory status in our warehouse or of our suppliers until a product is ordered. Discrepancies can occur, especially on unique items that are not stocked in our warehouse. Though we do our best to make sure the products we offer are always available as well as making sure our availability information is correct, we occasionally do not have available particular items that indicate In-Stock availability. Our inventory status indicators are not determined in real-time and are updated based on the known availability of specific items based on the last time we received updated warehouse or supplier information, which can vary. If an item you order is unavailable we will notify you via e-mail or phone.


8. SALES TAX
Coastal Urge is located on Bald Head Island, North Carolina USA. We are required by law to collect a 6.75% North Carolina State sales tax on taxable items and shipping fees for orders delivered within North Carolina only. On International orders, duty, customs, and any other taxes are the customer's responsibility.


9. CONFIDENTIALITY
Coastal Urge has created a privacy statement in order to demonstrate our firm commitment to privacy. We fully disclose our information gathering and dissemination practices for Coastal Urge. Please see our Privacy and Security policies for more information about how we protect and honor your identity.